Description

The Development Operations Associate is a role designed to strengthen operational excellence, enhance donor stewardship, and ensure seamless execution of donor engagement events. Serving as a critical project manager and systems integrator, this role supports the Development team by driving timelines, coordinating cross-team deliverables, and maintaining the infrastructure that powers high-quality donor experiences.

The ideal candidate is highly organized, detail-oriented, proactive, and skilled at managing multiple stakeholders in a fast-paced environment. This position plays a key role in elevating donor stewardship and ensuring Development efforts are aligned, efficient, and grounded in exceptional relationship management. 

Responsibilities and Tasks 

Project & Timeline Management

• Lead project management for all stewardship and donor engagement initiatives, including timeline creation, task delegation, and progress monitoring.
• Oversee event and stewardship deliverables to ensure on-time execution and cross-team coordination.
• Update and maintain the Development Asana Board, ensuring accuracy, transparency, and alignment across Development verticals.
• Responsible for quarterly stewardship summaries and deliverable status updates
• Ongoing updates to ensure the Development Priorities Tracker reflects current priorities, deadlines, and team commitments

Donor Stewardship & Recognition

• Manage donor contribution workflows, efficiently entering contributions into the system and tracking donor pledges
• Manage donor recognition workflows, ensuring timely, personalized, and consistent acknowledgment across donor segments.
• Partner with Development and Communications teammates to ensure donor-facing materials meet brand, quality, and impact standards.
• Produce quarterly stewardship updates for internal stakeholders.

Event Coordination & Execution

• Coordinate logistical and operational details for donor engagement events, including venue coordination, run-of-show, guest lists, communications, and vendor engagement.
• Ensure high-quality donor-facing experiences by supporting pre-, during-, and post-event needs.
• Prepare monthly event timelines and comprehensive post-event reports.

Systems & Process Improvement

• Support cross-departmental systems alignment, working closely with the Director of Integration & Capacity Building to streamline processes and strengthen operational cohesion.
• Document workflows, standard operating procedures, and best practices to improve Development department efficiency.
• Identify opportunities for continuous improvement in event execution, stewardship processes, and project management tools.
  
  
• All employees of Hopewell Fund are required to complete timesheets every two weeks
• Perform other duties as needed

Requirements

Required

• 3–5 years of experience in project management, development operations, events management, or a related field.
• Proven ability to manage complex timelines, multiple projects, and cross-functional teams.
• Exceptional organizational skills and attention to detail.
• Trusted with confidential information, and have managed high-stakes relationships with professionalism
• Strong written and verbal communication skills.
• Experience with Every Action CRM, project management platforms, and workflow tools.
• Ability to travel as needed (typically, 2-4 times/year)
• Candidates must be authorized to work in the US. We are not able to sponsor visas at this time.

Valued and Non-Essential Characteristics

• Background in nonprofit development, fundraising, or donor stewardship.
• Experience in elevating donor or customer experience initiatives.