Description

The Delivery Lead is responsible for the endtoend delivery of all Academy learning products, including online courses, facetoface courses, workshops, schemes, endorsements, and recognition services. The postholder ensures that every programme is delivered efficiently, accurately, and to a consistently high standard.

The role is supported by an Administrator, who assists with logistics and coordination; however, the Delivery Lead retains overall ownership and accountability for operational delivery, timelines, and quality assurance.

The position plays a vital role in maintaining a highquality learner experience, supporting instructors, managing delivery workflows, and ensuring that feedback and operational insights are communicated effectively to the Development Lead and internal teams.

How to Apply

Interested candidates should submit:

A current CV
A cover letter demonstrating how your skills, experience and competencies align with this role

Applications should be sent to hr@nautinst.org by 07 April 2026.

Requirements

Key Responsibilities

Delivery/operations

        Lead the planning, scheduling, and delivery of all Academy courses and learning events.

        Oversee the operational delivery of schemes, endorsements, and recognition services.

        Manage logistics for online and facetoface programmes, including booking, communication, and instructor coordination.

        Ensure all course materials, assessments, and resources are prepared and available on time.

LMS

        Work with the Development Lead to publish, update, and maintain online courses and resources.

        Conduct routine checks to ensure LMS accuracy and high delivery standards.

        Support updates to schemes and endorsements on the LMS and website.

Learner Support

        Serve as the central point of contact for learners, scheme applicants, and candidates.

        Manage enrolments, access, assessments, certification, and logistics.

        Ensure a consistent, supportive, and learnerfocused experience.

Quality/feedback management

        Collect, collate, and analyse feedback from learners, instructors, and stakeholders.

        Identify recurring themes, risks, or process gaps.

        Produce quality reports and share insights with the Development Lead.

        Contribute to internal QA processes and delivery improvement reviews.

Operational documentation

        Maintain operational processes, delivery checklists, and standard operating procedures.

        Ensure accurate recordkeeping for attendance, assessment submissions, certificates, endorsements, and audit trails.

        Prepare delivery performance reports for the Head of Academy.

Collaboration

        Work in close partnership with the Development Lead to ensure courses are delivered as intended.

        Provide delivery insights, learner issues, and operational challenges to inform development decisions.

        Participate in handover meetings for new or updated courses.

        Ensure consistency between course design and course delivery.

        Support Academy-wide growth by contributing delivery insights to planning and strategic discussions.

Social media 

        Implement and schedule social media posts and marketing activities based on content provided by the Development Lead and Head of Academy.

        Ensure course announcements, updates, and promotional posts are accurately timed and aligned with delivery schedules.

        Provide insights on learner enquiries and frequently asked questions to support marketing improvements.

        Assist with basic analytics (engagement, enquiries, registration trends) to support Academy growth.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall objectives of the organisation.

Essential

        Experience in course delivery, training operations, or learner administration.

        Excellent organisational skills with the ability to lead multiple delivery cycles concurrently.

        Strong written and verbal communication skills.

        Experience working with an LMS platform (e.g., Moodle).

        Ability to work independently and proactively with minimal supervision.

        Familiarity with quality assurance processes within an educational environment.

        Meticulous attention to detail and accuracy.

        Strong customerservice orientation with a learnercentric mindset.

Desirable

        Experience in coordinating both facetoface and online events or training sessions.

        Understanding of professional schemes, endorsements, or recognition frameworks.

        Knowledge of the maritime sector or professional development training.

Key Attributes

        Reliable, organised, and proactive.

        Calm under pressure and adaptable to changing timelines.

        Strong problemsolving skills with a practical, solutionsfocused approach.

        Confident working with structured processes, documentation, and systems.

        Collaborative and supportive when working with colleagues, learners, and instructors.

Working conditions:

This post is based in the London Headquarters, with opportunities for remote working and international travel. Permission to work in the UK is a must.