Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The High-Fidelity Wraparound (HFW) Case Manager (CM) is a person who safeguards that the principles of the wraparound process are delivered with the highest possible fidelity to the model.

Hours for this position are Monday - Friday 8:00am - 5:00pm.

This position is located in the Jefferson Region.

Position requires at least 50% travel within region and, possibly at times, outside region, if necessary.

The HFW CM offers consultation and education to all providers regarding the values of the wraparound process, monitors progress toward goals, and assures that all necessary data for evaluation are gathered and entered. The HFW CM helps the youth and family develop and integrate their natural support system and to manage their own services, supports, and plan.

Duties:

• The HFW CM is responsible for completing a comprehensive strengths-based assessment/screening (Health Risk Questionnaire, Pediatric assessment, and any other applicable) of the individual
• Working in full partnership with the High-Fidelity team members to develop and implement a service plan, identifying providers of services or natural supports,
• Facilitating High Fidelity team meetings
• Actively conducting regular home visits, monitoring all services
• Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate engagement of clinical case management or crisis intervention as appropriate. -
• Coordinates and implements assigned care plan activities and monitors care plan progress.
• Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives
• Presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
• Attributes we seek:
• Experience building strong relationships and partnerships with families and natural support systems utilizing strengths-based approach to safety planning, development of a family support team, and future planning for the purpose of maintaining children in in the least restrictive environment- maintaining their home, school, and community placement.
• Knowledge of and experience with leveraging natural and paid local community resources to assist with team's identified unmet needs.
• Experience facilitating family teams using person centered thinking and systems of care for those experiencing complex behavioral health challenges.
• Experience engaging youth and families in developing, implementing, and monitoring an intensive, measurable, individualized plan of care.
• Proven ability to analyze complex information and to define and solve problems with a team who may have diverse points of view.

Required Qualifications

• Candidate must live in Jefferson County.

• Must be willing and able to travel 50% of the time in assigned region. Mileage will be reimbursed per company policy

• 1+ years' experience providing Total Case Management services to children/youth with Severe Emotional Disturbance and their families required
• 1+ years' experience or detailed knowledge of the Foster Care and juvenile justice systems, Adoption Assistance, the delivery of Behavior Health Services, Trauma-informed Care, ACEs, Crisis Intervention Services, and evidence-based practices applicable to the Kentucky SKY populations
• Must be a Certified HFW facilitator OR be able to complete training and testing within 12 months of hire date.

Preferred Qualifications

• Genuine respect for families of children/youth who have complex behavioral health needs and a firm commitment to empowering families

Education

• Bachelor's Degree in Human Services or related field

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$21.10 - $36.78

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.