Description

Join the Crescendo Platform group to help modernize how Commercial and Investment Bank teams use data and process automation. You'll ensure critical reporting data is accurate, timely, and operationally resilient at scale. This is a highly visible role partnering across finance, operations, and technology globally.

Job Summary

As an Operations Analyst within the Crescendo Platform group, you drive day-to-day oversight of feed monitoring, data quality, data delivery, and program execution on AWS services. You partner with global finance, operations, and technology stakeholders to ensure timely, high-quality data reaches dashboards and data services. You identify issues early, communicate impacts clearly, and continuously improve operational processes and controls.

Job Responsibilities

• Partner with global teams to deliver timely, high-quality data to business finance, operations, and technology functions.
• Build and sustain key relationships across finance, operations, and technology partners globally.
• Communicate impacts, risks, and deliverables across geographically diverse teams in a timely manner.
• Oversee 3,000+ data feeds to gather, process, and publish daily reporting to Qlik dashboards, cubes, and data services.
• Ensure SLAs are consistently met and operational readiness is maintained for daily deliverables.
• Identify data quality, reconciliation, and processing breaks through proactive monitoring and analysis.
• Resolve issues by coordinating triage, root-cause analysis, and remediation with appropriate stakeholders.
• Drive continuous process improvements to increase stability, efficiency, and control effectiveness.
• Conduct testing of new functional releases to improve the operations cycle and reduce defects.
• Document operating procedures, runbooks, and recurring issues to strengthen process resilience.
• Support program delivery execution by tracking dependencies, actions, and outcomes through completion.

Required qualifications, capabilities and skills

• Hold a BS/BA degree.
• Bring 3+ years of experience executing production operating models in financial services to support timely delivery of quality data.
• Demonstrate proven execution of strategic process and technology initiatives aligned to business and finance goals.
• Apply strong relationship management skills to influence outcomes across teams and regions.
• Communicate clearly and effectively with both technical and non-technical stakeholders.
• Use Microsoft Office proficiently and write SQL to analyze data and troubleshoot issues.
• Maintain basic knowledge of AWS platform capabilities and services relevant to data operations.

Preferred qualifications, capabilities and skills

• Earn an MBA or related Master's degree.
• Demonstrate hands-on experience operating within AWS environments.
• Apply working knowledge of Agile delivery concepts and practices.
• Use Python to support automation, analysis, or operational tooling.
• Leverage Tableau to create or enhance reporting and visual analytics.
• Adapt quickly to changing business landscapes and shifting priorities.
• Drive initiatives to conclusion with strong ownership, prioritization, and follow-through.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.