Description
The General Manager for the Combined Transportation, Emergency & Communications Center (CTECC) serves as the senior operating authority for the Austin and Travis County regional 9-1-1 communications center, responsible for the professional operation of emergency call-taking, dispatch-support systems, and the integrated facility and technology environments that sustain those functions. This role ensures that CTECC provides continuous, reliable public safety communications, supporting emergency response across the region.
CTECC supports emergency communications and coordination for a diverse set of local, county, regional, and state agencies spanning transportation, law enforcement, fire, emergency medical services, and special districts. These include the Texas Department of Transportation, Travis County Sheriff’s Office and Travis County Constables, Emergency Services Districts, Capital Metropolitan Transportation Authority, Austin Police Department, Austin Fire Department, and Austin-Travis County Emergency Medical Services.
The General Manager reports to the Deputy CIO for Public Safety for the City of Austin, which serves as the Managing Partner for CTECC. In this capacity, the General Manager exercises delegated authority on behalf of the CTECC partnership to steward operations, manage shared resources, and sustain dependable day-to-day service delivery. The Managing Partner role reflects fiduciary responsibility for administrative execution and operational continuity for the benefit of the full partnership, and the General Manager acts in service of shared regional public safety outcomes.
The General Manager provides regular operational updates and briefings across CTECC’s governance and partner forums, ensuring participating agencies and oversight bodies are informed of operational status, major initiatives, and risks affecting regional emergency communications.
CTECC operations encompass multiple emergency call-taking and dispatch facilities supporting regional 9-1-1 and disptach services. The General Manager is responsible for the operational safety, reliability, and continuity of the CTECC program, integrating facilities, technology, infrastructure, and vendor services to support reliable emergency call-taking and dispatch, and taking action as needed to prevent or resolve conditions that could disrupt 9-1-1 or dispatch services.CTECC operations are led in alignment with nationally recognized public safety communications standards and professional best practices, including those promulgated by the National Emergency Number Association (NENA), the Association of Public-Safety Communications Officials (APCO), and National Institute for Standards and Technology (NIST). The General Manager ensures that CTECC’s operating practices reflect accepted PSAP norms for readiness, redundancy, continuity of operations, quality assurance, technology cyber hygiene, and public-safety-grade reliability across all systems supporting emergency communications.
You must apply using the City's Career System
Requirements
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Responsible for maintaining and improving key relationships between facility partners to include the creation and maintenance of interlocal agreements.
- Works to maintain and accelerate progress toward agreed upon goals and objectives. Coordinates the development and implementation of facility policies and procedures providing direction when necessary.
- Responsible for maintenance of all facility systems (to include secondary or backup facilities) such as HVAC, landscaping, etc.
- Ensures preventative maintenance program is current and followed.
- Ensures facility access controls and procedures comply with applicable criminal justice information services guidelines.
- Reviews current and future requirements from business needs assessments and develops short and long-range plans to meet those needs.
- Responsible for the preparation and monitoring of budgets; negotiates contracts and agreements; provides reports including, but not limited to, budget reconciliation, service levels, and performance measures.
- Develops and recommends business plans and performance measures in accordance with interlocal agreements.
- Negotiates and coordinates with partner agencies and departments to manage interlocal agreements, contracts, and service level agreements for the operations of the CTECC facility.
- Coordinates with all CTECC user agencies, media, and public for the day-to-day operations of the 24/7 facility. Attends Board, Commission, Council, and other public meetings as required.
Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of inter-local agreements and practices.
- Knowledge of inter-local agency governmental budgetary practices.
- Knowledge of public administration principles, including the basic principles of organization, management and budget preparation.
- Knowledge of inter-local agency government purchasing laws and practices.
- Knowledge of Texas Open Meetings Act, Government Code, Chapter 551
- Knowledge of Dispute Resolution.
- Knowledge of basic laws, ordinances and regulations underlying a public sector organization and applicable county, state and federal legislation affecting public safety and public service agencies.
- Skill in the selection, training and evaluation of employees.
- Skill in communicating effectively both orally and in writing.
- Skill in maintaining effective working relations with political units/agencies such as boards of commission, state and county officials/agencies, and the general public.
- Ability to work with and coordinate between multiple agency and different governmental structures to meet inter-local agreement goals and objectives.
- Ability to negotiate agreements with agency representatives and vendors.
- Ability to perform a broad range of supervisory responsibilities.
Minimum Qualifications:
Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of related experience,
Including two (2) years supervisory experience.
Experience may substitute for education up to four (4) years. Master’s degree in a related field may substitute for two (2) years of non-supervisory experience.
PREFERRED QUALIFICATIONS:
- Experience operating within interlocal or similar agreements governing shared mission-critical operations, including regular engagement with governing boards to inform strategic direction and translate governance decisions into operational outcomes across multiple partners. In your response, please include how many years of experience you have.
- Demonstrated fiscal decision authority over budgets of at least $10M, including approval of expenditures and procurement decisions, and prioritization of operational tradeoffs affecting service delivery in complex, multi-stakeholder environments. In your response, include how many years of experience you have.
- Demonstrated accountability for mission-critical technology supporting emergency communications, transportation operations, and emergency management/EOC functions, with responsibility for system reliability, service continuity, and operational performance.
- Demonstrated responsibility for continuity of operations across multiple facilities supporting 24×7 service delivery, including maintaining readiness and sustaining operational performance during planned or unplanned site disruptions or transitions.
- Demonstrated operational leadership during high-consequence public safety incidents or EOC activations, including responsibility for maintaining facility readiness and infrastructure reliability to sustain center operations under time-critical conditions.
- Experience in emergency communications or public safety communications environments
