Description

The Credentialing Project Specialist supports the coordination and implementation of NCHEC’s credentialing and certification initiatives, including committee oversight, accreditation maintenance, practice analysis management, and exam resource development. This role works collaboratively with staff, volunteers, committees, vendors, and governing boards to ensure projects are completed accurately, on time, and in compliance with accreditation standards and organizational policies.

The position also supports volunteer recruitment and compliance, continuing education review processes, stakeholder communications, and customer service related to credentialing programs, contributing to the overall quality and integrity of NCHEC’s certification programs.

The position operates in a hybrid work environment and includes periodic in-person collaboration at NCHEC headquarters in the Lehigh Valley, Pennsylvania, typically about once per week.

Key Responsibilities

• Provide project management support for credentialing initiatives, including accreditation reports, practice analyses, exam resource development, and other strategic projects.
• Track policies due for review and support compliance monitoring efforts, working closely with the Policy and Procedures Committee to ensure alignment with accreditation standards.
• Manage and support the recruitment, onboarding, training, and ongoing engagement of volunteer board and committee members.
• Support practice analysis projects, including volunteer recruitment and compliance, communications, publication coordination, vendor compliance, and coordination of exam resource materials related to credentialing examinations.
• Serve as liaison to the Division Board for Professional Preparation and Practice (DBPPP), providing administrative and operational support for all board activities.
• Manage communications and recruitment efforts for the NCHEC Ambassador Program.
• Review advanced-level certification exam applications and assist with internal processes and procedures.
• Assist with NCHEC research initiatives by compiling data, preparing reports, and supporting dissemination to internal and external stakeholders.
• Assist with the review of continuing education submissions from certified individuals and designated providers to ensure compliance with established criteria.
• Support customer service functions by responding to general inquiries related to continuing education, CHES®/MCHES® examinations, payments, and other credentialing-related matters as needed.
• Assist with preparation for NCHEC’s presence at national conferences and participate in exhibits and related activities as required.

Requirements

Minimum Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and relevant experience.
• CHES® certification
• At least 2 years of experience supporting program coordination, credentialing, certification, accreditation, nonprofit operations, or project-based initiatives. 
• Experience working with volunteers, committees, boards, or subject matter experts.
• Experience supporting activities that require adherence to established policies, procedures, or standards. 
• Ability to manage multiple priorities and meet deadlines in a collaborative work environment.
• Ability to work effectively in a hybrid environment and participate in periodic in-person meetings at NCHEC headquarters in the Lehigh Valley, Pennsylvania.

Knowledge, Skills, and Abilities

• Strong organizational and project coordination skills with attention to detail.
• Effective written and verbal communication skills.
• Ability to work independently and as part of a team. Ability to apply policies, procedures, and standards accurately and consistently.
• Ability to track, document, and support compliance-related activities.
• Strong interpersonal skills and the ability to work effectively with diverse stakeholders.
• Ability to compile, organize, and assist with the analysis of data for reports and decision-making.
• Customer service skills and the ability to respond to inquiries professionally and respectfully.
• Proficiency with standard office and collaboration tools (e.g., word processing, spreadsheets, databases, and project management systems).

Interested candidates should submit a cover letter and resume to admin@nchec.org by February 13.