Description

Client Specialist - Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Client Specialist on the Employee Health & Benefits team, you'll:

• Develop effective business relationships with assigned clients in conjunction with Client Manager and producers through in-person visits, telephone and electronic contact at multiple levels within client organization.
• Assist in marketing and implementation of new and existing small group business; coordinate internal/external resources, communications and meetings.
• Create, edit or order and print/collate employee communication materials.
• Add/Term/Change employee enrollments, ID cards, claim issues
• Act as a primary contact for day-to-day service issues and other inquiries for assigned clients; act as liaison between clients and vendors/carriers to resolve issues and identify process improvement opportunities.
• Assist Client Manager in the review of internal compliance and client disclosure requirements, external vendor/carrier contracts, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements.
• Update and Maintain Agency Database systems and files.
• Continue to develop understanding of health & welfare benefit products, services, technical tools, and vendor/carrier markets.
• Demonstrate an ability to prioritize work, work efficiently and accurately
• Maintain effective working relationships with team members, carriers and clients.
• Ensure confidentiality of information acquired.
• Consistently strive to make a positive contribution to customer satisfaction.
• Deliver professional client service for new and renewal business.
• Adherence to all aspects of the agency's guidelines and procedures.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• High school diploma or general education degree; some college or higher education preferred.
• Preferred 2 years' experience in the welfare benefits plan industry working for an employer, insurer/administrator, consultant, or broker.
• Life & Health/Accident License.
• Ability to navigate through relationships and relate to various levels within the client audience along with the ability to effectively address client expectations.
• Proven ability to follow through on and successfully execute tasks while adhering to specified quality standards.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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• LinkedIn

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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