Are you an experienced Veterinary Receptionist or Client Service Representative who loves helping both pets and people? We're looking for a friendly, dependable, and compassionate Client Service Representative (CSR) to join our veterinary team in Oyster Bay, NY.
As a Veterinary Client Service Representative, you'll be one of the first people our clients connect with and an important part of creating a welcoming, supportive experience from the moment they call or walk through the door.
Our animal hospital serves pets and families throughout Oyster Bay and the surrounding Long Island community. We're looking for someone who enjoys working with people, communicates confidently, stays organized, and can manage multiple priorities in a busy veterinary environment while still providing excellent customer service.
Some of the responsibilities you will own in this role:
Answering a high volume of phone calls and assisting clients with questions
Greeting clients and creating a welcoming experience
Checking patients in and out - Scheduling and confirming appointments
Responding to emails and client messages
Taking accurate messages for our medical team
Creating and updating patient and client profiles
Processing payments and assisting with account questions
Communicating with clients regarding medications, records, appointments, and follow-ups
Maintaining an organized and clean reception and lobby area
Assisting the veterinary team and other departments as needed
Providing exceptional customer service to our clients and their pets
Preferred Qualifications
**Veterinary hospital or veterinary receptionist experience is required**
Excellent communication and customer service skills
Comfortable working in a fast-paced environment
Strong attention to detail and organizational skills
Ability to multitask and prioritize responsibilities
Comfortable answering phones and communicating with clients in person, by phone, and electronically
Reliable, punctual, and professional
A positive attitude and willingness to work as part of a team
Compassionate and comfortable interacting with dogs, cats, and their owners -
Ability to remain calm and professional in stressful or emotional situations
Benefits
Competitive Compensation - $17.00-$18.00/hour, based on experience, skills, and qualifications.
Comprehensive Training & Career Development - Gain access to ongoing learning opportunities and career growth programs.
Comprehensive Health Benefits - Medical, dental, and vision coverage to support your well-being.
Exclusive Pet Care Discounts - Significant savings on pet exams, treatments, and boarding.
Generous Paid Time Off - Recharge with paid vacation and personal days.
401(k) with Company Match - Invest in your future with our retirement savings plan.
