Description

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Service Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve securing clients execute trades in timely manner, affirming legal and economic terms of the Derivatives trades. Doing so also by addressing client inquiries, resolving disputes and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining controls.

Job responsibilities

• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and meet the deadlines for confirming trades.
• Ensure clients pre-affirm trades and match the legal terms within the required deadlines

Required qualifications, capabilities, and skills

• Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Preferred qualifications, capabilities, and skills

• Leveraging AI/ML technologies and implementing automation tools to enhance client solutions is desired
• Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.