Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we're passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they're woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 12 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too. 

Join the team. You'll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you? 

The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities:

Benefits Package Highlights:

The starting salary for this role is $86,200 annually.

About the role:

Oversee the full lifecycle of PenAir's consumer and business card products, systems, and solutions. Ensures operational excellence, drives innovation, and manages a key revenue stream while maintaining competitive offerings aligned with industry trends. Build strong partnerships with vendors, including card processors, networks, and rewards providers—and collaborates among multiple internal and external stakeholders to deliver seamless card services that support PenAir's strategic goals.

Major Duties and Responsibilities:

• Strategic Product Management 
  • Lead product engagement and oversee servicing systems and solutions for PenAir's consumer and business debit and credit card programs. Manage the administration of card-related systems used across the organization, including card servicing platforms, instant issue equipment, and rewards systems supporting both back-office and member-facing operations. Ensure ongoing product maintenance and innovation are effectively prioritized and delivered. 
  • Lead the execution of product and system enhancements, feature rollouts, and product migrations in collaboration with internal stakeholders and external vendors to ensure smooth and successful implementations.
  • Conduct ongoing research and competitive analysis to ensure PenAir's card products remain relevant and differentiated in the marketplace. Continuously evaluate program performance, member engagement, and market trends. Monitor and report on product performance data, usage analytics, and transaction volumes to support data-driven decision-making.
• Project and Campaign Management 
  • Manage multiple concurrent initiatives, working closely with cross-functional teams including Digital Services, Consumer and Business Lending, Project Management, Marketing, Frontline leadership, senior management, and strategic partners. 
  • Identify opportunities for enhancement and innovation in card offerings. Recommend and implement product changes and campaigns that improve user experience, operational efficiency, and market competitiveness. Align product and project priorities with the credit union's strategic goals and business objectives. prioritize initiatives that meet the evolving needs of both consumer and business segments
• Staff Leadership 
  • Lead a cohesive, well-trained, and motivated team by providing ongoing support, professional development, and clear leadership to meet departmental goals. Coach team members, set individual performance goals, and manage employee performance to foster growth and accountability.
  • Exercise independent judgment in establishing and approving departmental standards and procedures, serving as the primary decision-maker for daily operations. 
  • Influence internal teams and stakeholders to drive continuous improvement in card products, systems, and service delivery. 
  • Oversee the onboarding process for new Card Services employees and support card-related training initiatives across the organization as needed.
• Vendor and Stakeholder Management 
  • Ensure strong performance across PenAir's consumer and business credit and debit card programs by cultivating effective, collaborative relationships with the card processor and associated partners. 
  • Evaluate and manage vendor partnerships to drive optimal results, support strategic initiatives, and maintain alignment with organizational goals.
• Performs other job-related duties as assigned.

Minimum Qualifications:

• Five years to eight years of similar or related experience, including management experience. Knowledge of card networks and card processing systems and familiarity with relevant regulations governing card products and services. 
• (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
• The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

Other Skills:

• Demonstrates highly effective interpersonal skills required to interact with multiple areas and levels across the company and create trusting business partnerships. 
• Demonstrates a high level of ownership and responsibility.
• Ability to manage multiple priorities concurrently, resolve conflicting requests, and adapt to changing work demands and priorities. 
• Ability to work independently with minimal supervision. 
• Excellent written and verbal communication and presentation skills. 
• Strong leadership and collaborative skills. Ability to apply judgement without hesitation in decision making situations. 
• Ability to influence others without direct reporting relationship.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

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