Description

We are looking for a bilingual, analytical, and hands-on Business Operations Analyst to join our growing team in Tokyo.

This is a cross-functional role at the intersection of operations, data, payments, and client support. While the position sits within the Finance organization, it is not a traditional accounting role.

You will work closely with global teams including company functions (customer service, ops, tech, payments, product, account management) as well as company clients.

• Preparation of complex sales/operational reports
• Perform client reconciliations
• Serving as financial point of contact for company clients
• Investigate and resolve daily operational and financial discrepancies
• Monitor and resolve daily financial queries
• Conduct meetings with clients including various training on company financial products/flows (long-term growth path)

Requirements

• Fluent in both Japanese and English (business level required)
• Highly analytical and comfortable working with numbers and data
• B.A/ B.Sc- a must. In Statistics, Economics, Industrial Engineering, Information Systems or another quantitative field- an advantage
• Advanced Excel skills- a must
• Strong problem-solving skills
• Hands-on and detail-oriented
• Professional written and verbal communication skills
• Ability to influence, handle objections, and resolve client's questions.
• The ability to meet deadlines and work under pressure
• A minimum of 3 years of experience
• Korean - a significant advantage
• Experience with SQL- an advantage
• Must be based in Japan.

This is a full-time position, Monday to Friday, with hybrid working arrangements. The role will require you to be in the Tokyo office 3 days a week. Our standard working hours is 9am-6pm.

Growth Opportunity

This role offers long-term exposure to global clients and international business operations, with future opportunities to manage client communication and strategic processes

Note: Please submit your resume in English.

Unfortunately we are unable to support with visa sponsorships.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

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