Description

As an Executive Director in the Operations Business Management team within the Design & Customer Experience (DCE) organization, you will collaborate closely with senior design leads to facilitate and track design project work. This role requires a working knowledge of our design, research, and content deliverables.

Job responsibilities:

• Partner closely with Design Leads to facilitate cross-organizational impacting project discussions with multiple teams and stakeholders, driving alignment and achieving common project goals.
• Collaborate horizontally across products to understand business demand, support capacity planning, and guide project execution.
• Analyze and interpret data to inform decision-making and contribute to the successful execution of projects and initiatives.
• Ensure adherence to Consumer and Community Banking's PXT design delivery process, including the use of Jira Align/Jira for all DCE work.
• Monitor Jira Align/Jira hygiene and address exceptions with DCE and Product partners.
• Create and maintain Book of Work (BoW) transparency to support leadership decision-making and provide key updates for executive reporting.
• Oversee program and project management planning, change management, and business management responsibilities related to resources as needed.

Required qualifications, capabilities, and skills:

• 8+ years of experience in project, program, and/or product portfolio management.
• Strong organizational and communication skills, with the ability to manage multiple projects and tasks simultaneously.
• Excellent communication and interpersonal skills with stakeholders.
• Proficiency in Confluence, MS Teams, and MS Office (Outlook, Word, Excel, PowerPoint, SharePoint).
• Familiarity with design tools (such as Figma) and UI/UX design processes.
• Familiarity with Atlassian/JIRA software tools.
• Experience or familiarity with Monday.com or similar reporting tools is a plus.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.