Description

Role description

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Documenting and communicating the business requirements.
• Analysing critical information during various stakeholder engagements and producing useful reports and documentation.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Ensuring solutions meet business needs and requirements.
• Updating, implementing, and maintaining business procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Monitoring deliverables and ensuring timely completion of projects.
• Model Business Processes, document functioning of as is system and to be systems using diagramming and other tools
• Document & deliver user requirements and functional specifications
• Prepare UAT scenarios and test data, facilitate UAT, help build prototypes
• Liaise between development team, support team and user community
• Build and deliver training including the necessary materiel
• Provide functional support during development and post implementation support period