TopLine Financial Credit Union has been a member-owned financial services cooperative since 1935. We are looking for outgoing individuals to join our Bloomington team that is dedicated to building life-long relationships to help our members reach and manage their financial goals. 

The Branch Manager is responsible for managing, developing, coaching and guiding the retail sales functions and operational branch staff. Pursue achievement of organizational goals and objectives as outlined by TopLine Senior Management. Promote and lead a sales and service culture that guides branch growth and profitability, endorse TopLine's mission of exceeding member expectations, and strive to achieve member satisfaction. Maintain quality and committed service to provide difference making service levels to the credit union’s membership. Ensure teamwork in all areas by coaching and providing support to departments throughout the organization.

A successful Branch Manager will be able to do:

• Consistently provides a superior level of member service and is a positive role model for staff. Recommends changes to policies and procedures that will enhance and improve member service and delivery systems. 
• Maintains thorough knowledge of member demographic and product usage trends and effectively utilizes data for targeted sales initiatives. 
• Actively promotes and contributes to positioning TopLine as a responsible community partner by seeking out and acting on opportunities to benefit the organization and the neighborhoods it serves. 
• Recommends pricing strategies and product design to increase the credit union’s competitive position.
• Demonstrates coaching and mentoring skills and consistently maintains a positive and professional image in the workplace.
• Maintains high morale through consistent focus on communication, recognition and training. Ensures sales staff has the tools they need to be successful, including seeking out and recommending procedures and system enhancements that will more efficiently support efforts. 
• Supervises all branch staff, including training of all personnel to ensure a high level of service is maintained, maintaining accurate personnel documentation and performance appraisals, coordinating of scheduling, and hiring/discharging of personnel with management approval and the approval of the Human
• Resources Department.
• Maintains working knowledge of TopLine operations and lending functions, including both consumer-related and business-related products. Ensures all state and federal regulations and guidelines as well as Credit Union bylaws and policies/procedures are followed. 
   

Salary Range: $66,445.33 – $88,593.77 (salary)

Benefits: 

401(k) with Employer Match 
Dental
Disability Insurance
Employee Perks
Flexible Spending Accounts
Life Insurance
Medical 
Paid Holidays
Paid Time Off
Pet Insurance 
Referral Program 
Vision
 

Ready to take the next step with us, apply now at https://www.toplinecu.com/careers.

At TopLine Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. We are proud to be an Equal Opportunity/ Affirmative Action Employer committed to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.