Description

The AVP, Student & Ancillary Services (AVP) is a senior leadership role, jointly reporting to the Vice President, Student Affairs and the Vice President, Finance and Administration. The position develops integrated strategies for the portfolio (e.g. business retail strategy) that are aligned with institutional strategic priorities. The AVP provides leadership and oversight to Housing & Residence Services, Food Services, Laurier One Card, Conference & Event Services, Retail Operations, and Printing within the ancillary fund. The AVP also provides leadership to the departments of Mail & Distribution Services along with Special Constable Services that are part of the university operating budget.

The Student and Ancillary Services (SAS) portfolio provides an important revenue source for the University, and delivers critical on campus services to students, as well as to faculty, staff, alumni and community members. Leadership of this portfolio requires strong financial management and business leadership, coupled with a commitment to exceptional service, and a commitment to improving the student experience through service. Work within this portfolio recognizes ancillary services not simply as revenue streams, but as essential touchpoints in students’ daily lives that shape connection, well-being, and sense of belonging on campus.
A strong focus on innovation and entrepreneurship is integral to evolving the services and unit mandates to meet the changing needs of the Laurier community. The creation and stewardship of mutually beneficial partnerships (internally and externally) should be used to maximize revenues, minimize costs, and where possible, be grounded in the lived experiences of students. The multi-campus expansion of services requires careful collaboration with all departments and stakeholders. The services provided in Brantford & Milton often include an element of partnership with other institutions or external partners that require strategic leadership and negotiation skills.
The AVP also provides institutional leadership for regulatory compliance, safety and risk management to the department of Special Constable Services (SCS). The development of operational strategies and programs need to ensure that operational risks are effectively managed and mitigated for all members of the Laurier community.

Decisions related to service design, partnerships, and revenue generation are guided by a commitment to student well-being, accessibility, and value, recognizing that these services are key environments where students experience care, inclusion, and institutional culture in tangible ways.
This position has a university-wide mandate and is based at the Waterloo Campus. The incumbent provides leadership in a multi-campus environment, requiring regular interaction, communication and collaboration with staff and stakeholders at the Waterloo Campus, Brantford Campus, Milton Campus and external partners. The AVP will ensure the unit’s policies, programs and services are delivered equitably across all campuses and reflect the needs of local stakeholders.

Requirements

Details in full description, https://careers.wlu.ca/job-invite/10622/