AVP, Specialist, Digital Product Channel Management, Transaction Banking
AVP, Specialist, Digital Product Channel Management, Transaction Banking
About this role
Business Function
Global Transaction Services (GTS) comprises of Cash & Trade, Securities Services and Fiduciary Services. In an increasingly borderless world marked by burgeoning trade flow, expertise in trade finance services is an invaluable asset. With cash the lifeblood of every company, so too, is a good understanding of how to manage these cashflows. Trade Finance, together with Cash Management, is the mainstay of GTS, and is extended to SME and corporate clients for their local and cross-border financial transaction needs.
Responsibilities
Develop (enhance and maintain) new product/service/channel initiatives based on local market requirements, including roll-out of group initiatives that are relevant to the market
Ensure Product governance; adherence to risks, regulations and controls required by internal policy and external regulators
Responsible for the readiness of the channel, including the overall support models for the product
Drive commercialization for the channels
Own the P&L for each of the channel
Conduct regular review, including pricing, support models, competitor benchmark
Drive the channel strategy
Collaborate with cross-functional teams to identify and implement digital product enhancements and new initiatives
Analyze market trends, customer feedback, and industry best practices to drive continuous improvement of digital product offerings
Manage the end-to-end lifecycle of digital products, including planning, development, testing, and deployment
Ensure seamless integration and optimization of digital channels to provide a superior customer experience
Monitor and report on key performance indicators (KPIs) to measure the success and impact of digital product initiatives
Proactively identify and mitigate risks related to digital product management, ensuring compliance with internal policies and external regulations
Requirements
Bachelor's degree in a relevant field, such as Business, Finance, or Information Technology
Have experience in digital product management, transaction banking, or a related field
Proven track record of successfully developing and implementing digital product initiatives
Strong understanding of digital channels, customer behavior, and market trends in the banking industry
Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions
Proficient in project management, stakeholder management, and cross-functional collaboration
Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing business requirements
Excellent communication and presentation skills, with the ability to effectively convey complex information to both technical and non-technical stakeholders
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.