Description

Summary

The full pay range for the position is $21.23 to $31.84 per hour with an anticipated starting rate between entry ($21.23) and midpoint ($26.53) of the range. It’s essential to note that the actual hourly rate offered will be determined based on several factors, including skills, qualifications, experience, education, certifications, training and internal equity considerations. 

Purpose of Role:
Ensure smooth daily operations, effective communication and accurate processing of administrative tasks and public records requests by providing comprehensive administrative support to the Legal Division.

Requirements

Minimum Qualifications & Requirements

Education and/or Experience

High School Diploma or GED and two (2) years of experience in administrative support in legal, government, or office environments, customer service and office coordination, and document control OR any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities to perform the job. Additional education cannot be substituted for experience.

Licensing/Certification Requirements:
Depending on assignment, may require a valid Arizona Driver's License with an acceptable driving record upon hire.
Legal/Case Management Software experience desired

Examples of Duties / Knowledge & Skills

Examples of essential duties/responsibilities:
The following functions are intended to provide a representative summary of the primary duties and responsibilities of this position and are not an exhaustive list of all duties that may be performed. 

Provide positive customer interactions; respond to internal and external inquiries and requests for public records documents or assistance; and escalate inquiries or complaints as necessary.
Maintain and update records, files and databases according to retention schedules and facilitate information security and maintain confidentiality and compliance according to requirements.
Facilitate the purchase of supplies and/or services; create, verify and process requisitions, purchase orders, invoices, etc.; and track and reconcile expenditures.
Prepare and provide reports for area of assignment.
Maintain and update event schedules and calendars.
Prepare, update and proofread a variety of correspondence.
Schedule appointments, meetings and interviews.
Attend meetings, may take and transcribe notes.
May assist with event coordination, setup and support.
Track and maintain agency policy updates.
Process and track agency records retention and disposal.
Provide a variety of administrative support (e.g. maintaining supplies, processing incoming and outgoing mail, ordering business cards, submitting or directing work orders, making travel arrangements, etc.).
Performs other duties of a similar nature and level as assigned.

Required Knowledge & Skills: 
Knowledge of:Familiarity with general office procedures and administrative support functions.
Awareness of records management, confidentiality and compliance protocols.
Essential grasp of customer service principles and communication practices.
Working knowledge of calendar and event scheduling tools.
Understanding of department-specific policies.
Using a computer and related software, including video editing and document control.
Skill in:
Providing customer service to internal and external stakeholders.
Data entry, file management and recordkeeping accuracy.
Scheduling meetings and facilitating calendars.
Preparing and proofreading correspondence and reports.
Administrative support tasks.
Communication and interpersonal skills to exchange information and receive work direction.
 
Physical Demands / Work Environment
Work is performed in a typical office setting with routine use of standard office equipment. This role typically requires balancing, stooping, kneeling, crouching, reaching, pushing, lifting and mobility to work in a typical filing and document storage setting requiring the physical exertion of up to 20 lbs. frequently; sitting most of the time.

This role typically requires sitting, handling, fine dexterity, visual acuity, hearing, speaking, walking, standing, lifting, carrying, pushing/pulling, reaching, twisting, foot controls, time pressure, tedious or exacting work, changing of tasks, multi-tasking, irregular work schedule/overtime and working with others on a team.

Valley Metro is a Drug-Free Workplace and an Equal Opportunity Employer